Returns and Refunds
Returns & Refunds
At Formwerk, many of our products are made to order, produced in small batches, and hand-fabricated for specialized vehicle applications. Please review product fitment, lead times, and these return terms carefully before placing your order.
Returns
We accept returns of eligible unused and uninstalled products within 14 days of delivery.
To be eligible for a return, the product must be unused, uninstalled, unmodified, in resalable condition, include all original hardware and components, and be returned in its original packaging whenever reasonably possible.
To request a return, contact us at [FORMWERK SUPPORT EMAIL] with your order number and reason for the return. We will provide the appropriate return address and instructions before anything is shipped back.
Please do not return products without receiving return authorization from Formwerk first.
Made-to-Order & Custom Products
Many Formwerk products are made to order and fabricated specifically after an order is placed. Please allow approximately 4–8 weeks from production to delivery unless otherwise stated on the applicable product page.
Once production or fabrication has begun, made-to-order, custom, modified, or specially configured products generally cannot be canceled or returned due to a change of mind, except where required by applicable law.
If you need to change or cancel an order, please contact us as soon as possible. If production has not yet begun, we will make reasonable efforts to accommodate your request.
Products that arrive defective, materially damaged, incorrect, or materially different from what was ordered remain eligible for review under this policy and our Limited Warranty.
Return Shipping Costs
For voluntary returns, return shipping costs are the responsibility of the customer.
Many Formwerk products are large, heavy, or oversized and may require freight or specialized transportation. Customers are responsible for these costs when returning an eligible product for reasons unrelated to a defect or fulfillment error.
Formwerk will cover reasonable return shipping costs when the return is due to a confirmed manufacturing defect, an incorrect product being shipped, material shipping damage for which Formwerk is responsible, or another confirmed fulfillment error on our part.
All return shipping arrangements must be authorized by Formwerk in advance.
Original Shipping Charges
Original shipping charges, expedited shipping fees, freight surcharges, and other transportation charges are generally non-refundable on voluntary returns.
This does not limit any rights you may have when a product is defective, materially damaged, incorrectly supplied, or otherwise protected by applicable law.
Damaged Shipments
Please inspect your order as soon as possible after delivery.
For freight and oversized shipments, we strongly recommend inspecting the shipment for visible damage before signing for delivery whenever possible.
If your order arrives damaged, please contact Formwerk within 48 hours of delivery and provide your order number, clear photographs of the packaging and shipping label, photographs or video showing the damage, and a brief description of the issue.
Please retain the product and all original packaging until your claim has been reviewed.
Reporting transit damage promptly allows us to pursue a claim with the carrier where applicable. Claims submitted after 48 hours may still be reviewed, but carrier claim options may be limited.
Defective or Incorrect Products
If you believe your product has a manufacturing defect or you received the incorrect product, please contact Formwerk before installing, modifying, drilling, trimming, cutting, painting, powder coating, welding, or otherwise altering the product.
Because Formwerk warranty concerns are evaluated remotely, we may request:
- Your original order information
- Photographs or video showing the concern
- Vehicle year, model, and relevant modifications
- Photographs of the installation or mounting location
- Measurements or other information reasonably necessary to evaluate the issue
If Formwerk confirms that the product is defective or was supplied incorrectly, we will provide an appropriate resolution at no additional product cost to you.
Depending on the circumstances, Formwerk may provide either a replacement of the affected product or component or a refund of the applicable product purchase price.
Formwerk does not currently provide in-person inspections or repair services.
Refunds
Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within approximately 14 days of approval. Your bank, credit card provider, or payment processor may require additional time for the funds to appear in your account.
Products returned in a used, installed, incomplete, damaged, modified, or otherwise non-resalable condition may be denied a refund unless the return relates to a covered defect or another right provided by applicable law.
Hand-Fabricated Product Characteristics
Many Formwerk products are fabricated by hand rather than mass produced. Minor variations associated with fabrication are considered normal and do not, by themselves, qualify a product for a return, replacement, or refund as defective.
These characteristics may include minor scratches or handling marks, small surface irregularities, variations in weld appearance, slight finish or texture differences, minor tooling or fabrication marks, rough edges in non-visible areas, or small cosmetic differences from product photographs.
Please review our Product & Production Expectations page for additional information regarding hand-fabricated products.
Fitment
Customers are responsible for reviewing the listed vehicle application and fitment information before ordering.
Fitment issues resulting from vehicle modifications, aftermarket equipment, previous collision repairs, frame or body damage, improper installation, or other vehicle-specific conditions generally do not qualify as product defects.
If you are unsure whether a Formwerk product will fit your vehicle, please contact us before placing your order.
Customs Duties & Import Taxes
Customs duties, brokerage charges, import taxes, VAT, and similar government charges may apply to international orders.
Where Formwerk has paid customs duties or import taxes on a customer's behalf, those charges may not be recoverable after the shipment has cleared customs and therefore may not be refundable except where required by applicable law.
If you paid duties or taxes directly to your local customs authority, you may be eligible to request reimbursement from that authority when returned goods are re-exported. Formwerk can provide reasonable order documentation to assist with such a request.
Warranty Claims
Warranty claims are handled separately from standard returns.
Formwerk provides a 1-Year Limited Warranty against qualifying manufacturing defects.
Minor cosmetic variations, fabrication marks, normal wear, improper installation, modifications, off-road impact damage, and other exclusions described in our warranty are not considered manufacturing defects.
View the Formwerk Limited Warranty →
[Link to Warranty Page]
European Union & United Kingdom Customers
If Formwerk sells directly to consumers located in the European Union or United Kingdom, applicable consumer protection laws may provide rights in addition to this policy.
Where applicable, consumers may have a statutory right to withdraw from certain distance purchases within 14 days of receiving the goods.
Customers exercising an applicable right of withdrawal are generally responsible for the direct cost of returning the goods unless applicable law provides otherwise.
Certain products that are made specifically to a customer's specifications or clearly personalized may be exempt from statutory withdrawal rights. A product is not necessarily exempt solely because it was manufactured after an order was placed.
Nothing in this policy limits statutory rights relating to goods that are faulty, materially not as described, or otherwise protected under applicable consumer law.
Contact Us
For questions regarding returns, refunds, shipping damage, or warranty concerns, please contact:
Formwerk